This guide addresses frequently encountered challenges to help you quickly get back on track.

Why are my emails not sending or getting stuck?

First, check your SMTP settings under the ‘Email’ section to ensure your account is correctly connected and authenticated. Verify your email provider’s daily sending limits, as exceeding these can pause your campaigns. Also, confirm your account subscription is active and not past due, as this can restrict email functionality.

My credits aren’t updating or showing correctly.

Credits are typically updated instantly upon successful enrichment or purchase. If your balance seems incorrect, please ensure you have an active paid account. For detailed usage history, navigate to the ‘Credits’ section in your dashboard. If the issue persists, contact support@jarvisreach.com.

Why am I getting bounced emails, despite using the verifier?

While our Email Verifier contributes to a 95% delivery rate, occasional bounces can occur due to recipient inbox issues, server blocks, or very recent email address changes. Ensure you’re following email best practices (e.g., warming up your domain, avoiding spammy content, segmenting lists) to maximize deliverability.

I can’t log in to my account.

First, try resetting your password using the “Forgot password?” link on the login page. Ensure you’re using the correct email address associated with your account. If you’ve recently created your account, confirm your email address has been verified. If issues persist, your account might be suspended due to policy violations or payment issues; please contact support.

My data export failed or is incomplete.

Verify that your subscription is active, as exports are a premium feature. Check any filters applied to your ‘Leads’ list to ensure all desired contacts are selected. For very large exports, ensure your internet connection is stable. If the problem continues, our support team can assist.

Export Limits by Plan:

• Basic / 14-Day Free Trial: Export up to 50% of enriched contacts.

• Advance: Export up to 75% of enriched contacts.

• Enterprise: Export 100% of enriched contacts.

Our comprehensive Help Center is designed to provide solutions for the most common questions and issues. We encourage you to explore the available articles and guides first.

If your issue is not listed, or if you are still unable to resolve it after checking the Help Center, please contact our dedicated support team directly:

– Email Support: Reach us at support@jarvisreach.com. To help us assist you efficiently, please provide as much detail as possible about your issue, including your registered email address and screenshots.

Maximize your outreach success by understanding best practices for email delivery and engagement.

– Improving Your Email Delivery Rate: Beyond using our Email Verifier, consider warming up new sending domains, maintaining a healthy sender reputation, and avoiding overly aggressive sending volumes from new accounts. Our 95% delivery rate applies to technical delivery, but inbox placement also depends on sender reputation and content.

– Crafting Engaging Emails: Personalize your messages (use dynamic tags), keep subject lines concise and compelling, and provide clear calls to action. A/B test different elements to see what resonates best with your audience.

– Understanding Email Sending Limits: Be aware of your email provider’s daily sending limits (e.g., Gmail, Outlook, custom SMTP), as exceeding these can lead to temporary blocks, spamming, or account restrictions.

This article covers essential administrative actions for your Jarvis Reach account.

– Accessing Your Account Settings: To update your personal profile, change your password, or manage notification preferences, navigate to the ‘Setup’ section and select ‘Account Settings’.

– Securely Logging Out: To protect your account and data, always log out when you’re finished using Jarvis Reach. Simply go to the ‘Settings’ section and click on ‘Logout’. This ensures your session is securely terminated.